01
Airport Transfers
A seamless arrival and departure.
Let us help arrange convenient pickup and drop-off transportation between Kigali International Airport and your accommodation.
Empire Suites & Villas · Kigali
Your Stay.
Thoughtfully Arranged.
Whether you're arriving in Kigali, exploring the city, or simply looking for a little extra comfort, our concierge team can help arrange the details that make your stay exceptional.
Thoughtful details, arranged around you.Here to help
Consider the details
taken care of.
Tell us what would make your time in Kigali easier. We'll review your request and help explore the arrangements.
02
Private Driver
Explore Kigali on your schedule.
Need a dedicated driver for a few hours, a full day, or your entire visit? Let us help coordinate reliable private transportation.
03
Car Rental Assistance
The freedom to explore.
We can assist with arranging vehicle rentals suited to your travel plans, from everyday transportation to premium vehicle options.
04
City Tours & Experiences
Discover more of Kigali.
From cultural attractions to local landmarks and guided city experiences, let us help connect you with memorable ways to explore the city.
05
Restaurant Reservations
Great dining, thoughtfully arranged.
Looking for somewhere special to eat? Let our team help recommend restaurants and coordinate dining reservations.
06
Grocery Pre-Stocking
Arrive to a prepared residence.
Share your preferred groceries and essential items ahead of your arrival, and we'll help arrange for your residence to be stocked before check-in.
07
Special Occasions
Make the moment memorable.
Celebrating a birthday, anniversary, or special milestone? We can help coordinate thoughtful touches, decorations, flowers, and other arrangements.
08
Laundry & Dry Cleaning
More comfort, less to worry about.
Ask our team about coordinating laundry or dry-cleaning assistance during your stay.
09
Housekeeping Requests
A little extra comfort when needed.
Need an additional cleaning or refresh during your stay? Our team can assist with scheduling housekeeping services.
10
Wellness & Relaxation
Make time to unwind.
Interested in a massage, spa visit, or wellness experience? Let us help explore suitable local options.
11
Business Travel Assistance
Stay focused on what matters.
From transportation to meeting arrangements and local business logistics, our team can help simplify your visit.
12
Personalized Requests
Something else in mind? Just ask.
Every visit is different. If there's something that would make your stay more comfortable, tell us what you need and we'll do our best to assist.
Have another request?
Concierge services are available upon request and subject to availability. Additional charges may apply to certain arrangements.
The Empire experience
Hospitality
Beyond Your Stay
At Empire Suites & Villas, hospitality goes beyond providing a beautiful place to stay. We believe the little details make a lasting difference. Whether it's coordinating your arrival, helping you explore Kigali, or preparing something special, our team is here to make your experience as effortless and enjoyable as possible.
Ask our concierge ↗A few helpful answers
Before you
make a request.
Can I request concierge services before arriving?
Yes. You can submit requests before your arrival so our team can review your needs and help coordinate arrangements.
Are concierge services included in my stay?
Requesting assistance is free, but certain services or third-party arrangements may involve additional charges. Any applicable costs will be discussed before arrangements are confirmed.
Can you arrange airport pickup?
Yes. Submit your flight details and arrival information, and our team can help coordinate airport transportation.
Can you arrange a private driver?
Our team can help coordinate private driver arrangements based on your preferred schedule and transportation needs.
What if the service I need isn't listed?
Simply submit a personalized request. We'll review it and let you know how we can assist.